Agency for Healthcare Research and Quality. Closing the Quality Gap: A Critical Analysis of Quality Improvement Strategies. Fact Sheet, March 2004. AHRQ Rockville, MD. http://www.ahrq.gov/clinic/epc/qgapfact.htm

Altman D, Clancy C, Blendon R. Improving patient safety - five years after the IOM report. NEJM. November 11, 2004;351(20):2041-2043.

Audet AJ, Doty M, Shamasdin J, Schoenbaum,S. Measure, learn, and improve: physicians' involvement in quality improvement. Health Affairs. May/June 2005;24(3):843-853.

Bender A, Motley R, et al. Quality and outcomes management in the primary care practice. Journal of Medical Practice Management, March/April 1999;14(5):236-240.

Borrell-Carrió F, Epstein R. Preventing errors in clinical practice: a call for self-awareness. Ann Fam Med. July-Aug 2004; 2(4):310-316.

Clancy CM. Continuous quality improvement and primary care. Medical Care. 1998;36(5):619-20.

Coleman M, Endsley S. Quality improvement: first steps. Family Practice Management, March 1999;6(3). (Part 1 of 3-part series) http://www.aafp.org/fpm/990300fm/23.html

Giovino J. Holding the gains in quality improvement. Family Practice Management, May 1999; 6(5). (Part 3 of 3-part series) http://www.aafp.org/fpm/990500fm/29.html

Institute of Medicine, Committee on Identifying Priority Areas for QI. Priority Areas for National Action: Transforming Health Care Quality. 2003. http://www.iom.edu/report.asp?id=4290

Jackovitz D. Ambulatory patient satisfaction: A systematic approach to collecting and reporting information. Journal for Health Care Quality. December/November 1999;21(6):12.

Kaiser Family Foundation. National Survey on Consumers’ Experiences with Patient Safety and Quality Information. November 2004. http://www.kff.org/kaiserpolls/7209.cfm

Kilo C, Endsley S. As good as it could get: remaking the medical practice. Family Practice Management. 2000;7(5) http://www.aafp.org/fpm/20000500/48asgo.html

Macklis R. Successful patient safety initiatives: driven from within. Group Practice Journal. November/December 2001;50(10). http://www.amga.org/Publications/GPJ/Articles/CoverStories/coverstoryNovDec01.pdf

Pawlson LG, O'Kane ME. Malpractice prevention, patient safety, and quality of care: a critical linkage. American Journal of Managed Care. April 2004;10(4):281-284.

Plsek P. Building a mind-set of service excellence. Family Practice Management. April 2002;9(4):41-46. http://www.aafp.org/fpm/20020400/

Schwarz M, Landis S, Rowe J. A team approach to quality improvement. Family Practice Management. April 1999;6(4):25-32. http://www.aafp.org/fpm/990400fm/25.html

Shojania K, Grimshaw J. Evidence-based quality improvement: the state of the science. Health Affairs. Jan/Feb 2005;24(1):138-150.

Solberg LI, Brekke ML, Kottke TE, Steel RP. Continuous quality improvement in primary care: what's happening? Medical Care. May 1998;36(5):625-35.

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