Backer L. Strategies for better patient flow and cycle time. Family Practice Management. June 2002;9(6): 45-50. http://www.aafp.org/fpm

Berkowitz E. Patient retention: the practice management challenge. Journal of Medical Practice Management. January/February 1999;14(4):172-176. Medical Practice Management Network/articles. http://www.mpmnetwork.com/

Binderman J. Variables affecting the financial viability of your practice: a case study. Journal of Medical Practice Management. Sept./Oct. 2001;17(2):64-8. http://www.mpmnetwork.com/

Green EJ, Acevedo L, Atwood R. Financial hot buttons in 2005: seven critical issues that will affect medical group revenues. Group Practice Journal. February 2005;54(2). http://www.amga.org/Publications/GPJ/Articles/CoverStories/coverStoryFeb05_gpj.pdf

High SH. The ABC's of staff retention. Journal of Medical Practice Management. Sept./Oct. 2001;17(2):93-6. http://www.mpmnetwork.com/

Jacob J. Different paths to success: 12 keys to a successful practice. American Medical News. March 25, 2002;45(12). http://www.amednews.com

Kilo C., Endsley S. As good as it could get: remaking the medical practice. Family Practice Management. May 2000;7(5) http://www.aafp.org/fpm

Lapidos S, Rothschild S. Interdisciplinary management of chronic disease in primary practice. Managed Care Interface. July 2004;17(7):50-53.

Mangan D. 5 new-practice pitfalls. Medical Economics. May 21, 2001;78(10):85-6, 88, 91. http://www.memag.com

McDaniel J. Groups seek to improve operations. Physician Practice Options. March 15, 2001. http://www.mdoptions.com/

McDaniel J. Physicians address revenue processes. Physician Practice Options. November 15, 2001. http://www.mdoptions.com/

McKee K. 10 ways to work smarter. Medical Economics. Nov. 19, 2004;81(22):36-38. http://www.memag.com/memag/article/articleDetail.jsp?id=133881

Nelson E, Splaine M, Batalden P, Plume S. Building measurement and data collection into medical practice. Annals of Internal Medicine. March 15, 1998;128(6):460-466.

Plsek P. Building a Mind-Set of Service Excellence. Family Practice Management. April 2002;9(4):41-46. http://www.aafp.org/fpm/

Rein A. When a salary guarantee expires. Medical Economics. April 22, 2005. http://www.memag.com/memag/article/articleDetail.jsp?id=156280

Sachs L. Giving your staff the proper perspective: the 25 basic truths. Journal of Medical Practice Management. Sept./Oct. 2001;17(2):76-8. http://www.mpmnetwork.com/

Saxton J. How to increase economic returns and reduce liability exposure: Part 1- patient satisfaction as an economic tool. Journal of Medical Practice Management. November/December 2001;17(3):142-4. and Saxton J. How to increase economic returns and reduce liability exposure: Part 2. Journal of Medical Practice Management. January/February 2002;17(4):192-5. http://www.mpmnetwork.com/

Smith LB, Cascardo DC. Re-tooling your practice: analyze and fix your practice's problem areas. Journal of Medical Practice Management. May/June 2001;16(6):294-6. http://www.mpmnetwork.com/

Terry K. The best way to divide income. Medical Economics. April 9, 2004. http://www.memag.com/memag/article/articleDetail.jsp?id=108578

Weinberg J. Ten steps groups can take to improve financial performance. Physician Practice Options. May 15, 2002. http://www.mdoptions.com/

Weiss GG. To keep your practice humming, get the right help. Medical Economics. Feb. 8, 2002;79(3):32-4, 37-8. http://www.memag.com

White B. Starting a Revolution in Office-Based Care. Family Practice Management. October 2001;8(9):29-35. http://www.aafp.org/fpm/20011000/

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