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Cross M. More plans discover value of health risk assessments. Managed Care Magazine. October 2004;13(10). http://www.managedcaremag.com/archives/0410/0410.healthriskassess.html

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Kerr EA, Hays RD, Mitchinson A, Lee M, Siu AL. The influence of gatekeeping and utilization review on patient satisfaction. Journal of General Internal Medicine. May 1999;14:287-96.

Lynch JP, Forman SA, Graff S, Gunby MC. High-risk population health management: achieving improved patient outcomes and near-term financial results. American Journal of Managed Care. July 2000;6(7):781-91.

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Mays GP, Hurley RE, Grossman JM. An empty toolbox? changes in health plans' approaches for managing costs and care. Health Services Research, February 2003;38(1), Part II:374-393. http://www.hschange.org/index.cgi?func=pubs&what=4

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