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Communication and Performance Improvement:
An intensive educational program aimed at
assessing and improving physician communication skills


Series begins Saturday, October 15

The Conference Center at Marlborough
280 Locke Drive, Marlborough, MA

Session I —
Educational Objectives
By the end of this session, participants will be able to:
  • Describe the positive outcomes associated with effective provider–patient communication, including increased patient and provider satisfaction, improved patient understanding, adherence and medical outcomes, and decreased malpractice litigation;
  • Describe the 3 functions of the medical interview;
  • Demonstrate self-awareness of communication skills;
  • Demonstrate effective use of a set of communication skills which improve medical interviewing and enhance patient satisfaction and other positive patient and provider outcomes;
  • Demonstrate effective use of communication skills and protocols that will
    facilitate positive outcomes in challenging provider - patient interactions.
Agenda
8:00 a.m. Plenary Session
Advanced Communication Skills Part I:
The Medical Interview and Patient Satisfaction
Mark Quirk, EdD; David Hatem, MD
9:00 a.m. Breakout groups on plenary topic
10:30 a.m. Break
10:45 a.m. Concurrent elective workshops, including:
• Providing Informed Consent
• Communicating Follow-up Care. e.g., coordination and
   discharge planning
• Offering Empathy and Delivering ‘Bad News’
12:15 p.m. Lunch
1:00 p.m. Repeat concurrent workshops
2:30 p.m. Break
2:45 p.m. Breakout groups
Realities of Practice: Facing and Overcoming Obstacles
4:00 p.m. Adjourn