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Communication and Performance Improvement:
An
intensive educational program aimed at
assessing and improving physician communication skills
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Series begins Saturday, October 15
The Conference Center at Marlborough
280 Locke Drive, Marlborough, MA
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Session II —
Educational Objectives
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By the end of this session,
participants will be able to:
- Define the characteristics of challenging
physician-patient interactions;
- Use effective communication skills to address individual
differences and
avoid medical errors;
- Recognize and resolve cultural and literacy barriers in
practice;
- Gain trust by ensuring confidentiality and privacy during
interactions
with patients and colleagues;
- Convey respect to patients during encounters.
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| Agenda |
| 8:00 a.m. |
Plenary Session
Advanced Communication Skills Part II:
The Challenging Physician-Patient Interaction
Mark Quirk, EdD; David Hatem, MD |
| 9:00
a.m. |
Breakout
groups on plenary topic |
| 10:30
a.m. |
Break |
| 10:45
a.m. |
Concurrent
workshops, including:
• Conducting Non-directive Counseling
• Developing Cultural Awareness
• Dealing with Anger and Anxiety |
| 12:15
p.m. |
Lunch |
| 1:00
p.m. |
Repeat
concurrent workshops |
| 2:30
p.m. |
Break |
| 2:45
p.m. |
Breakout
groups
Realities of Practice: Facing and Overcoming Obstacles |
| 4:00
p.m. |
Adjourn |
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Intersession Online Learning
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Participants will be required to complete three
accredited online modules (at thci.org)
on quality assessment, understanding practice systems and performance
improvement. The three required modules are:
1. Definitions and Measurement of Quality
2. Quality Oversight in the Marketplace
3. Quality Improvement Techniques
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Online Module Objectives
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By the end of this online activity, participants
will:
• Describe the context, vocabulary, and basic tools of
quality and performance improvement.
• Understand the approaches and tools to design and implement
a discrete performance improvement project in their
office practice.
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