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Communication and Performance Improvement:
An
intensive educational program aimed at
assessing and improving physician communication skills
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Series begins Saturday, October 15
The Conference Center at Marlborough
280 Locke Drive, Marlborough, MA
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Session III —
Educational Objectives
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By the end of this session,
participants will be able to:
- Understand and describe how teamwork
can enhance effective office
practice, patient satisfaction and care outcomes;
- Describe the steps involved in performance improvement;
- Identify a performance improvement project that would
enhance communication
in the office setting;
- Identify resources available to aid in development of
performance
improvement activities.
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| Agenda |
| 8:00 a.m. |
Empowerment
through Teamwork
Zeev Neuwirth, MD
• Successful team behaviors and characteristics
• Developing as an effective leader
• Relationship-centered care and management
• Constructive exploration of differences
• Trusting the process |
| 10:30
a.m. |
Break |
| 12:30
p.m. |
Lunch |
| 1:15
p.m. |
Performance
Improvement in the Practice: Essential Elements
Robin Richman, MD; Zeev Neuwirth, MD
Interactive session to develop individual improvement
plans |
| 2:30
p.m. |
Break |
| 2:45
p.m. |
Breakout
Groups
Realities of Practice: Facing and Overcoming Obstacles |
| 4:00
p.m. |
Adjourn |
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