Improving Health Care System Performance:
Physician–Driven Solutions

Tufts Health Care Institute Annual Conference 2000
October 19-20, 2000, Swissôtel, Boston, MA

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About the conference	Agenda - Thursday, October 19, 2000
Who should attend?	Agenda - Friday October 20, 2000
Goals and Objectives	Agenda - Post-Conference Workshop
Sponsors and Collaborators	Order Materials and Audio Tapes
CME accreditation	Testimonials

Tufts Health Care Institute's Annual Conference is one of the industry's cutting-edge events, focused on topics of critical importance to physicians, medical educators and health system leaders. The focus for the Year 2000 Annual Conference is on improving health care system performance through highly innovative approaches to physician development and training.

Many of today's hardest-to-solve health care challenges require new levels of collaboration with physicians, changes in physician behavior, and leadership development. The 2000 conference will provide a forum for physician leaders and health system executives to experience powerful new assessment tools and physician education, training, and information resources aimed at improving performance.

• Physician leaders and other executives of health systems, hospitals, IPAs, PHOs and MCOs.
• Health care leaders and administrators interested in using interactive learning resources to improve their organization's performance.

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This conference is designed to provide strategies and tools to improve clinical practice and health care system performance through educational strategies and resources, including web-based solutions.

CONFERENCE GOALS

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At the conclusion of the conference, participants will be able to: Assess the competencies required of physicians and other clinicians to practice high quality, cost-effective care in the new health care environment. Identify learning goals and educational interventions to support improved physician and system performance. Identify and apply web-based solutions to physician education. Evaluate and improve the effectiveness of continuing medical education for individual learners and health care organizations. Acquire practical skills for negotiating change in a health care system.

CONFERENCE LEARNING OBJECTIVES

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This activity has been planned and implemented in accordance with the Essential Areas, Policies and Standards of the Accreditation Council for Continuing Medical Education through the joint sponsorship of Tufts University School of Medicine (TUSM) and Tufts Health Care Institute. Tufts University School of Medicine is accredited by the ACCME to provide continuing medical education for physicians. TUSM designates this educational activity for a maximum of 14 hours in Category I credit towards the AMA Physician's Recognition Award. Each physician should claim only those hours of credit that he/she actually spent in the educational activity.

ACCREDITATION

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TUSM considers all applicants and program participants without regard to race, color, national origin, age, religious creed, sex or sexual orientation. TUSM is an equal opportunity employer. TUSM does not discriminate on the basis of disability in admissions, access to treatment, or employment in their programs and activities as identified in the Americans with Disability Act.

ADA/OEO POLICIES

Conference Agenda

Thursday, October 19, 2000

7:30 - 8:15 A.M.

Registration and continental breakfast

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8:15 - 8:30 A.M.

Welcome and Introductions Philip R. Boulter, MD, FACE

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8:30 - 9:45 A.M.

Opening Keynote: "Big Changes Worth Leading" Donald A. Berwick, MD, MPP System redesign is necessary and possible. Dr. Berwick presents the vision, strategy and the critical role of physicians in leading the way.

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9:45 - 10:00 A.M.

Break

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10:00 - 11:00 A.M.

Plenary address: "Health Systems as Learning Organizations: Hope or Reality?" David Burnett, MD, MBA Meaningful improvement requires systems, feedback and learning. Dr. Burnett presents specific change strategies and approaches.

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11:00 - 12:15 P.M.

Panel: Educational Tools and Strategies THCI's 14-point Managed Care Curriculum Philip R. Boulter, MD, FACE American College of Physicians-American Society of Internal Medicine: Clinical Problem Solving Cases as Effective Educational Tools to Achieve High Quality, Cost-effective Care Patrick Alguire, MD, FACE Training the New Practitioner for the 21st Century - Federal Initiatives and Support Sam S. Shekar, MD, MPH THCI's Managed Care Competency Assessment Tool Mark Bloomberg, MD, MBA, FACPE Moderator: Mary Y. Lee, MD, MS Panelists review available tools and resources to support practice improvement and success.

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12:15 - 1:15 P.M.

Networking Luncheon

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1:15 - 2:15 P.M.

Workshop - Goals and Tools to Improve Quality and Cost-Effectiveness: Strategic Considerations in Physician Education Discuss performance goals relating to quality and cost Review educational strategies to support performance improvement

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2:15 - 2:30 P.M.

Break

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2:30 - 3:45 P.M.

Workshop cont'd - Web-Based Solutions to Physician Education: Guided Navigation and Hands-on Review Experience THCI's online educational tools to improve quality and cost-effectiveness Sample ACP-ASIM's online Clinical Problem Solving Cases Take home a guide to online links and resources Review ways to maximize the utility of interactive learning resources for organizational success Workshop facilitators: David B. Nash, MD, MBA Thomas Mayer, MD, MBA Mark A. Bloomberg, MD, MBA, FACPE Each facilitator will lead one workshop. Three workshops covering the same topics will take place simultaneously.

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3:45 - 4:45 P.M.

Implementation Strategies and Action Steps Moderator, David B. Nash, MD, MBA Dr. Nash reviews action steps to improve physician alignment and system performance.

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5:00 - 7:00 P.M.

Reception

Friday, October 20, 2000

7:30 - 8:15 A.M.

Continental breakfast

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8:15 - 8:30 A.M.

Welcome and Introductions David B. Nash, MD, MBA

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8:30 - 9:30 A.M.

Plenary Session - "Translating Knowledge into Practice: The Real Role of CME" David Davis, MD Traditional CME doesn't work. Learn well-researched methods to link CME to positive behavior change.

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9:30 - 10:45 A.M.

Reports from the Field - Strategies to Improve System Performance Gordon Mosser, MD Lawrence Staker, MD David Winter, MD Philip R. Boulter, MD, FACE Case studies of systematic efforts to improve quality, implement guidelines, and gain physician buy-in. Learn first hand what works and what doesn't.

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10:45 - 11:00 A.M.

Break

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11:00 A.M. - Noon

Closing Keynote: "Changing the Health System Digitally" George D. Lundberg, MD Now that physicians are overcoming their computer phobia, how can we capitalize on this amazing new technology to benefit the health of individuals and the public?

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Noon - 12:30 P.M.

Closing Remarks and Participant Reflections Moderators: Philip R. Boulter, MD, FACE; David B. Nash, MD, MBA

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12:30 - 1:15 P.M.

Box Lunch

Post Conference Workshop

1:15 - 4:30 P.M.

(This workshop requires separate registration and payment) Multidimensional Problem Solving: Negotiation Skills for a Changing Health Care System Leonard J. Marcus, PhD Director, Program for Health Care Negotiation and Conflict Resolution Lecturer, Public Health Practice Harvard School of Public Health Health care systems are constantly evolving. As part of that evolution comes the need for health care system leaders to be skilled at negotiating ways to build collaborative and constructive physician/management partnerships to carry their organizations forward. During this interactive three-hour workshop, participants will acquire a set of practical skills and useful tools for negotiating change and resolving the many complex and multi-dimensional issues and challenges that they face, regardless of their role and setting. This presentation is approved for three hours of CME credits.

You may order online, or call (617) 636-1000 for ordering details and pricing.

Conference Sponsors and Collaborators

This conference is supported in part by an unrestricted educational grant from AstraZeneca.

Conference collaborators include:

• American College of Physicians- American Society of Internal Medicine
• MedicaLogic/Medscape
• Health Resources and Services Administration, Department of Health and Human Resources