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Communication and Performance Improvement:
An intensive educational program aimed at
assessing and improving physician communication skills


Series begins Saturday, December 2, 2006

Harvard Vanguard Medical Associates
Riverside
275 Grove Street
Suite 3-300
Newton, MA 02466

Session I — December 2, 2006
Educational Objectives
By the end of this session, participants will be able to:
  • Describe the positive outcomes associated with effective provider–patient communication, including increased patient and provider satisfaction, improved patient compliance, improved medical outcomes, and decreased malpractice litigation;
  • Describe the 3 functions of the medical interview;
  • Demonstrate self-awareness of communication skills;
  • Demonstrate effective communication skills to improve medical interviewing and enhance patient and provideer satisfaction; and
  • Demonstrate effective communication skills and approaches to
    facilitate positive outcomes in challenging provider–patient interactions.
Educational Topics
8:00 a.m. Session begins
  • The Medical Interview and Patient Satisfaction
  • Providing Informed Consent
12 noon-1:00 p.m. Lunch
1:00 p.m. Afternoon Session begins
  • Communicating Follow-up Care. e.g.,
    coordination and discharge planning
  • Offering Empathy and Delivering ‘Bad News’
  • Breakout groups: Facing and Overcoming Obstables
4:00 p.m. Adjourn