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Communication and Performance Improvement:
An intensive educational program aimed at
assessing and improving physician communication skills


Series begins Saturday, December 2, 2006

Harvard Vanguard Medical Associates
Riverside
275 Grove Street
Suite 3-300
Newton, MA 02466


Session III — March 3, 2007
Educational Objectives
By the end of this session, participants will be able to:
  • Describe how teamwork can enhance clinical practice, patient satisfaction and care outcomes;
  • Describe the steps involved in a performance improvement project;
  • Identify a performance improvement project to enhance communication
    in the practice setting; and
  • Develop an initial plan to implement a performance improvement project.
Educational Topics
8:00 a.m. Session begins
  • The Value of Teamwork
  • Listening and team building
  • The learner mindset
12 noon-1:00 p.m. Lunch
1:00 p.m. Afternoon Session begins
  • Appreciative inquiry
  • Performance Improvement in the Practice: Essential Elements
  • Breakout groups: Facing and Overcoming Obstacles
4:00 p.m. Adjourn