Inadequate communication is the underlying reason for a significant portion of patient dissatisfaction with care, which in turn may lead to malpractice claims. This intensive program will provide tools to help physicians improve their communication skills and increase patient satisfaction.

This course is designed to help physicians understand the importance of communication in clinical care and to help physicians improve their communication skills and effectiveness with patients and other members of the health care team. Additionally, it teaches teamwork and performance improvement techniques, enabling physicians to monitor and address communication challenges that may arise over time.

Who should attend:
The program is suitable for physicians who desire to improve their communication skills, including those who wish to improve their effectiveness and levels of satisfaction among patients.

Course Director:
Robin Richman, MD, FACOG
Chief Medical Officer
Fallon Clinic
Worcester, MA

Program Faculty:
Unit I:
Elizabeth A. Rider, MSW, MD, FAAP - Unit I Leader
Walter F. Baile, MD
Maysel Kemp White, PhD, MFT

Unit II:
Zeev E. Neuwirth, MD - Unit II Leader
Robin Richman, MD, FACOG - Course Director


Accreditation:
This activity has been planned and implemented in accordance with the Essential Areas and policies of the Accreditation Council for Continuing Medical Education through the joint sponsorship of Tufts University School of Medicine (TUSM) and Tufts Health Care Institute (THCI).TUSM is accredited by the ACCME to provide
continuing medical education for physicians.

Tufts University School of Medicine designates this educational activity for a maximum of 21 AMA PRA Category 1 Credit(s)™. Physicians should only claim credit commensurate with the extent of their participation in the activity.

This activity meets the criteria of the Massachusetts Board of Registration in Medicine for 21 hours of Risk Management Credit.

To receive CME credit, participants must sign in, attend the entire program and complete a program evaluation. Certificates will be mailed within 4-6 weeks after the program.

ADA/OEO:
Tufts University School of Medicine (TUSM) considers all applicants and program participants without regard to race, color, national origin, age, religious creed, sex or sexual orientation.TUSM is an Equal Opportunity Employer.

We encourage participation by all individuals. If you have a disability and are in need of special accommodations, please inform THCI so that we may better serve you.

Conflict of Interest:
Faculty members are required to report any existing, significant financial interest in, or other relationship(s) with the manufacturer(s) of commercial product(s) or commercial services discussed in this educational activity, including any commercial support of this program.This information will be made available at the program.

CANCELLATION/REFUND POLICY
Cancellations prior to January 31 are subject to a $750 fee. Registrants who cancel after January 31, 2008 are responsible for the full registration fee.

Sponsor:
Jointly sponsored by
Tufts University School of Medicine
and
Tufts Health Care Institute